Returns & Exchanges
At When Pigs Fly, we take pride in the quality of our artisanal food products; if your order arrives damaged or fails to meet your expectations, we are committed to making it right. Due to the perishable nature of our goods, we handle returns on a case-by-case basis to ensure maximum food safety and customer satisfaction.
Contact Our Team
Notify us of any issues within 48 hours of receiving your delivery by emailing our support team with your order number and details.
Provide Documentation
Please include clear photographs of the product and packaging, especially if the item was damaged during transit, to help us process your claim.
Evaluation
Our quality assurance team will review your request and determine the best course of action, which may include a full refund or a fresh replacement.
Resolution
Once approved, we will issue your refund to the original payment method or ship your replacement items within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing